
There is another kind of quiet violence in procedure.
Not when the law assumes communication where none exists.
But when communication eventually occurs, and the law still struggles to recognise its procedural legitimacy because it arrived through unfamiliar technological form.
Days ago, in my earlier critique, The Quiet Violence of Procedure: When Digital Service Serves No One, I warned against a growing procedural danger within Uganda’s evolving E‑Justice architecture. I argued that a notice uploaded into ECCMIS is not necessarily a notice received; that “deemed service” is not always effective service; and that digital systems may satisfy procedural form while silently excluding the very litigants whose rights stand at risk.
The concern then was technological presumption.
This time, the concern is technological distrust.
The Case and Its Difficulties
In Bakampa Brian Baryaguma v Bbaaka Property Consultants (U) Ltd (Misc. Cause No. 0033 of 2023, 22 May 2026), the High Court held that service through WhatsApp, without prior leave for substituted service, was improper. The Applicant, self‑represented, sent the application to the Respondent company director’s WhatsApp number on 24 February 2023. The director only saw the message weeks later, on 4 April 2023, before instructing counsel who filed a response on behalf of the company.
The Court struck out the affidavit of service, holding that the Applicant was not authorised to effect service under Order 5 rule 7 of the Civil Procedure Rules and had not first obtained leave for substituted service. The Court further struck out the Applicant’s supporting affidavit for being argumentative and containing matters of law (contrary to Order 19 rule 3 CPR), and dismissed the application with costs.
A copy of the decision can be downloaded below:
I do not defend every aspect of the Applicant’s filings. The supporting affidavit may well have been defective under Order 19. The Applicant also admittedly did not first attempt conventional corporate service under Order 29 rule 2 CPR, nor did he obtain prior leave before resorting to WhatsApp. Those are genuine procedural weaknesses.
But this reflection is not about the affidavit ruling. It is about the service holding – and the deeper jurisprudential questions it raises for Uganda’s digital transformation. I earlier posed the question “Uganda’s Courts are going paperless, the only question left is…are you?“
I raised a critical concern about the preparedness of lawyers for paperless transition come June 2026. This blog inverses that question back to the courts themselves. With a ruling which effectively rolls back all the gains in the courts’ E-justice and digital transformation journey, I equally ask, “are our courts really ready for a fair, meaningful and realistic digital transformation?“
The Conceptual Problem
The real issue is not whether procedural safeguards around electronic service should exist.
The question is: should courts continue treating direct electronic communication as inherently inferior to conventional physical service, even where actual notice is eventually achieved and no prejudice is demonstrated?
Historically, substituted service existed because direct communication with a litigant had become impossible, impracticable, or evasive. Newspaper advertisements, affixing summons to premises, or leaving documents with third parties were indirect approximations designed to create the possibility of awareness where direct access could not be achieved.
WhatsApp communication to a litigant’s verified personal number occupies a very different space.
It is direct. It is individualised. It is traceable. And in many modern contexts, it may be more personal than conventional physical service itself.
Traditionally, courts have accepted service where documents are left with receptionists, secretaries, guards, clerks, or relatives – all based on the assumption that the communication will eventually reach the intended recipient. A WhatsApp message arrives directly on the litigant’s personal handset, often with timestamps, delivery indicators, and sometimes read receipts.
Ironically, historically accepted physical substituted service may sometimes be less direct than modern electronic communication.
That forces an uncomfortable question:
In the smartphone era, why should communication sent directly to a litigant’s verified personal number automatically be treated as procedurally inferior to leaving papers with a receptionist, such that prior leave for substituted service is required?”
The Delay Problem – And Why It Is Not Decisive
Of course, the facts of this case reveal an important caution. The Respondent director did not see the message immediately. Weeks passed before the communication came to his attention. That delay cannot simply be ignored.
But the existence of delay does not necessarily establish that the medium itself was defective.
Physical summons may equally sit unread on office desks for weeks. Letters may remain unopened. Receptionists may misplace documents. The proper procedural inquiry cannot merely be whether awareness occurred instantly, but whether the chosen method was reasonably calculated to bring the proceedings to the attention of the affected party.
Here, the communication eventually did exactly that.
The Respondent became aware. Counsel was instructed. An affidavit in reply was filed. Participation followed.
Which raises another important constitutional question: What actual prejudice was ultimately suffered?
That question becomes particularly pressing under Article 126(2)(e) of the Constitution, which requires courts to administer substantive justice without undue regard to technicalities – especially where the litigant is self‑represented and navigating complex procedural terrain without legal assistance.
Even if the Court was correct that service was technically defective, one may still ask whether striking out the affidavit of service, striking out the supporting affidavit, and dismissing the entire application with costs was proportionate. Could the Court instead have directed proper service and allowed rectification, particularly in a human rights enforcement application?
Uganda’s Own Jurisprudence Already Points Forward
Long before this dispute arose, Uganda had already begun integrating technology into adjudication. The Constitution (Integration of ICT into the Adjudication Processes for Courts of Judicature) (Practice) Directions, 2019 encouraged the use of technology to improve efficiency and expedition. The Judiciary’s ongoing embrace of ECCMIS, electronic filing, virtual hearings, and paperless procedure reflects an unmistakable institutional movement toward digitally facilitated justice.
More importantly, Ugandan jurisprudence has already recognised technologically facilitated service itself.
In Male H Mabirizi K. Kiwanuka v Attorney General, Justice Ssekaana Musa expressly acknowledged that service through “email or facebook or whatsApp or any other technologically advanced means” are methods calculated at bringing proceedings to the attention of parties. The Court further recognised that personal service is required only “wherever practicable” before concluding that service was effective because participation followed.
A copy of that decision can be accessed below:
That reasoning shifts procedural legitimacy away from ceremonial delivery and toward communicative effectiveness.
And that is where the Bakampa ruling becomes difficult to reconcile with the Judiciary’s broader digital trajectory.
A Concrete Way Forward
What is needed is not a revolution, but a practice direction.
The Chief Justice should issue guidance clarifying that electronic service via WhatsApp, SMS, or similar direct messaging platforms – when sent to a verified number and followed by reasonable confirmation (such as a follow‑up call or text) – may be recognised as valid service without prior leave, provided that:
· The sender proves actual notice (e.g., delivery receipt, screenshot, or acknowledgment);
· No prejudice is caused to the recipient (e.g., sufficient time to respond);
· The court retains power to set aside service if injustice is shown.
This would bring Uganda’s procedural law into alignment with its own constitutional commitment to substantive justice and its declared embrace of digital transformation.
Conclusion
Uganda’s courts now stand between two procedural imaginations. One remains rooted in paper legitimacy and inherited analog assumptions. The other recognises that constitutional fairness depends not on the medium, but on whether proceedings actually come to the attention of the affected party.
That tension is no longer merely technological. It is jurisprudential.
In Geoffrey Gatete & Another v William Kyobe, the Supreme Court distinguished between “deemed service” and “effective service,” warning that procedural law may presume notice without proving actual awareness. The Bakampa difficulty inverts that concern: awareness eventually existed, participation followed, yet the communication remained procedurally suspect because it arrived through a medium still viewed with doctrinal caution.
This is not an argument against procedural safeguards.
It is an argument for procedural realism in the age of digital justice.
Because justice does not only fail when communication never reaches.
Sometimes, it also falters when the law hesitates to recognise communication after it has already arrived.
DISCLAIMERS:
This blog is not an attack on the Learned Judge in the Bakampa decision. It is fair commentary intended to foster a discussion and self reflection on the Judiciary’s forthcoming paperless transition to fully digital courts, for E-justice and digital transformation must serve justice rather than suffocate or truncate it.
This blog is not intended to be used as a substitute for legal advice. The author accepts no liability or responsibility for any losses that arise from use of information as legal advice. Readers are encouraged to consult a licensed attorney of their choice for situation specific legal advice.
Enen Ambrose
Member, Judiciary Affairs Committee, Uganda Law Society.
For comments or feedback, write to: enen@enenlegalworld.com













